Return, Refund & Delivery Policy -

Last Updated: 7/8/2026

At HOF, we want you to love what you order. This policy explains how returns, exchanges, and refunds work, as well as our delivery timelines.

1. Delivery Timelines

Order processing: Orders are processed immediately after payment confirmation.
Lagos / within-state delivery: 1–3 business days after processing.
Other states in Nigeria: 3–7 business days after processing.
International delivery: 7–21 business days, depending on destination and customs clearance.
Delivery days: We deliver Monday–Saturday, excluding public holidays.
You will receive a confirmation email/SMS/WhatsApp message with tracking details once your order ships.
Delays caused by courier partners, customs, weather, or other events outside our control may extend these timelines — we’ll keep you updated if this happens.
If your order hasn’t arrived within 2 days past the estimated delivery window, please contact us at admin@hof.com.ng/ 08055536816.

You have 1 day from the date you receive your order to request a return or exchange.
Requests made after this window will not be accepted, except where required by law.

To be eligible for a return, items must be:

Clothing must be unworn, unwashed, and odor-free, with original tags attached.
Footwear must be returned with the original shoe box (not used as the shipping box), undamaged and unworn beyond trying on indoors.
Swimwear and underwear are only eligible for return if the hygiene liner/seal is intact and untouched.

For hygiene and safety reasons, opened, used, or swatched beauty products cannot be returned unless the item arrived damaged, defective, or incorrect.
Sealed/unopened beauty products in original packaging may be returned within the standard window.
Skincare, makeup, fragrance, and haircare are all treated as hygiene-sensitive items.

The following cannot be returned or exchanged:

If you receive an item that is damaged, defective, or not what you ordered:

Contact us within 24 hours of delivery with your order number and photos of the item/packaging.
We will offer a free replacement, exchange, or full refund, including any delivery cost, at no charge to you.

Email/WhatsApp us at admin@hof.com.ng / 08055536816 with your order number and reason for return.
We’ll confirm eligibility and send you return instructions (and a return shipping label/address if applicable).
Pack the item securely with all original tags/packaging and proof of purchase.
Ship the item back at the communicated address.

Items sent back without prior approval may not be accepted.

If the return is due to our error (wrong, damaged, or defective item), we cover return shipping.
If the return is due to change of mind, sizing, or preference, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method — we are not responsible for items lost in transit back to us.

Once we receive and inspect your return, we’ll notify you of approval or rejection.
Approved refunds are processed within 5–10 business days to your original payment method.
Original delivery fees are non-refundable unless the return is due to our error.
Bank or payment processing times may add a few extra days before funds reflect in your account.

Need a different size or shade? Request an exchange instead of a refund, subject to stock availability.
Exchanges follow the same eligibility rules as returns.
If the replacement item costs more, we’ll invoice the difference; if it costs less, we’ll refund the difference.

Orders can be cancelled free of charge if they haven’t shipped yet. Contact us as soon as possible.
Once an order has shipped, it can no longer be cancelled — you may request a return instead once delivered.

For any return, exchange, or refund questions, reach us at:

This policy does not affect your statutory rights as a consumer under applicable law.